565bd Responsible Gaming — Play Smart, Stay in Control

565bd operates exclusively for adult players. Access to all games, betting markets, deposit features, and bonus offers on this platform is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to all players in Bangladesh and any other jurisdiction where 565bd is accessible.

As part of our commitment to responsible gaming, 565bd performs age verification checks during the account registration process and, where necessary, at the point of first withdrawal. Players may be asked to submit a valid National ID card (NID), passport, or other government-issued document to confirm their date of birth. Accounts where age verification cannot be completed will be suspended pending document submission.

If you are aware of any individual under the age of 18 who is using or attempting to use the 565bd platform, please report this to our support team immediately at [email protected]. We take underage gambling extremely seriously. Any account found to belong to a person under 18 will be permanently closed, all funds will be voided, and the case may be referred to relevant authorities.

Problem gambling can affect anyone, regardless of income level, education, or experience with betting. The shift from recreational gambling to problematic behaviour is often gradual, and many players do not recognise the warning signs until the issue has already had a significant impact on their finances, relationships, or mental health. Early recognition is the most powerful tool for intervention.

565bd encourages all players to periodically reflect on their gambling habits. The following self-assessment questions are designed to help you evaluate whether your relationship with gambling remains healthy. If you answer "yes" to several of these questions, we strongly encourage you to use the tools described in the sections below or to seek professional support.

Answering "yes" to three or more of the questions above is a meaningful signal that your gambling habits may have moved beyond recreational territory. This is not a cause for shame — problem gambling is recognised as a behavioural condition with established support pathways. Please review the support options in Section 7 of this page, or contact the 565bd support team directly via live chat.

One of the most effective tools for keeping gambling within safe boundaries is setting a personal deposit limit. 565bd allows all registered players to configure deposit limits directly within their account settings. These limits cap the total amount of Bangladeshi Taka (৳) that can be deposited into the account over a defined time period — daily, weekly, or monthly — regardless of which payment method is used (bKash, Nagad, Rocket, Upay, or local bank transfer).

Here is how deposit limits work on the 565bd platform:

1. Daily deposit limit: Sets a maximum total deposit amount per calendar day (Bangladesh Standard Time, BST UTC+6). Once the limit is reached, no further deposits are accepted until the following day.
2. Weekly deposit limit: Sets a maximum total deposit amount across a rolling 7-day period. Ideal for players who prefer to manage their budget on a weekly basis rather than daily.
3. Monthly deposit limit: Sets a maximum total deposit amount across a rolling 30-day period. This option is suited to players who receive income monthly and prefer to align their entertainment budget with their pay cycle.

Deposit limits can be reduced at any time with immediate effect. Any request to increase a deposit limit is subject to a mandatory 7-day cooling-off period before the increase takes effect. This delay is intentional — it gives players time to reconsider whether an increase genuinely aligns with their financial situation. To set or modify a deposit limit, log in to your account, navigate to Account Settings, and select the Responsible Gaming section. Alternatively, contact our support team via live chat.

In addition to deposit limits, 565bd also supports loss limits (capping the total amount a player can lose over a period) and session wagering limits (capping the total amount staked per gaming session). Contact our support team to request these additional controls if they are not yet visible in your account settings.

Sometimes the right approach is simply to step away for a period of time without permanently closing your account. 565bd offers a time-out feature that temporarily suspends all gambling activity on your account for a chosen duration. During a time-out, you cannot place bets, access games, or make deposits. You may, however, request a withdrawal of your existing balance during the time-out period.

The following time-out durations are available on the 565bd platform:

• 24-hour time-out: A short break, ideal if you feel you have been gambling too intensely in a single session and want to pause and reset.
• 7-day time-out: A one-week break that gives you space to reflect on your gambling habits without any pressure to return.
• 30-day time-out: A month-long suspension, recommended if you have noticed warning signs from the self-assessment checklist in Section 2 but are not yet ready for a full self-exclusion.
• 90-day time-out: A three-month break that provides a substantial cooling-off period, particularly useful if you are going through a period of financial or personal stress.

Once a time-out is activated, it cannot be cancelled or shortened before the chosen end date. This is by design — the purpose of a time-out is to interrupt the gambling habit, and the ability to cancel it at will would undermine its effectiveness. After the time-out period expires, your account is automatically reactivated and you may resume play at your own discretion.

If you are unsure which duration suits your situation, our support team is available 24/7 via live chat to discuss the options with you. We will never pressure you to shorten a time-out or return to the platform before you feel ready.

Self-exclusion is the strongest player-protection tool available on the 565bd platform. When you self-exclude, your account is suspended for a minimum period of 6 months, during which time you are completely blocked from accessing the platform, placing bets, or making deposits. 565bd will also suppress all promotional communications — emails, bonuses, and offers — for the duration of the exclusion period.

Self-exclusion is designed for players who recognise that their gambling has become, or is at risk of becoming, a genuine problem. It is not a casual pause — it is a firm commitment to yourself to stop. 565bd takes this seriously and will not attempt to re-engage you during your exclusion period.

How to request self-exclusion at 565bd:

1. Contact our support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request".
2. State your preferred exclusion period. Minimum: 6 months. Maximum: 5 years. You may also request a permanent exclusion with no end date.
3. Verify your identity. Our team will confirm your account details to ensure the correct account is excluded and to prevent third-party abuse of the tool.
4. Receive confirmation. You will receive written confirmation that your account has been excluded, along with the exclusion end date (if applicable). The exclusion takes effect within 24 hours of verification.
5. Withdraw your balance. If you have funds in your account at the time of exclusion, contact support to arrange a withdrawal. Balances will not be forfeited due to self-exclusion.

After your self-exclusion period ends, your account will not be automatically reactivated. You must contact 565bd support to request reactivation, and there is a mandatory 7-day reflection period between your reactivation request and the account being reopened. This additional cooling-off step ensures that your decision to return to the platform is considered and deliberate rather than impulsive.

If you decide that you no longer wish to use the 565bd platform — whether for responsible gaming reasons or simply because you no longer wish to play — you have the right to permanently close your account at any time. Account closure is different from self-exclusion in that it is a permanent termination of your relationship with 565bd, not a time-limited suspension.

To close your account, contact our support team via live chat or email [email protected] with the subject line "Account Closure Request". Our team will process the closure and return any remaining balance to your registered bKash, Nagad, Rocket, or bank account within the standard withdrawal timeframe.

Please note that account closure for responsible gaming reasons is treated differently from a standard account closure in our records. If you cite problem gambling as a reason for closure, your contact details will be flagged internally to prevent 565bd from sending you promotional communications or re-registration invitations in the future. This is an extra layer of protection that we apply automatically when a responsible gaming motive is stated.

If you feel that gambling has become a problem for you or someone you care about, please do not wait — reach out for help today. 565bd's support team is available 24 hours a day, 7 days a week, including on Eid, Pohela Boishakh, and all public holidays in Bangladesh. Our team is trained to handle responsible gaming conversations with sensitivity, confidentiality, and without judgment.

There are several ways to reach 565bd for responsible gaming support:

• Live chat: The fastest way to reach our team. Available directly on the 565bd platform after login. Average response time: under 3 minutes.
• Email: Send a message to [email protected] with the subject line "Responsible Gaming Help". We aim to respond within 72 hours (BST, UTC+6).
• Account settings: Self-service responsible gaming tools — including deposit limits, time-outs, and self-exclusion requests — are accessible directly in your account settings panel without needing to contact support.

Our support agents are empowered to take immediate protective action on your account — including instant suspension — upon request. You do not need to provide a detailed explanation or justify your request. A simple "I want to take a break" or "Please suspend my account" is sufficient.

For players in Bangladesh seeking independent guidance on problem gambling, we recommend speaking with a trusted family member, a community healthcare worker, or a religious counsellor. 565bd also supports players in seeking independent advice and will never attempt to discourage you from doing so.

Responsible gambling starts with informed, intentional choices before you place a single bet. The following practical guidelines are recommended by 565bd for all players — regardless of experience level — to help keep gambling a safe, enjoyable, and genuinely entertaining activity.

• Set a budget before you play. Decide in advance how much you are willing to spend during a session. Treat this amount as the cost of entertainment — like buying a cinema ticket — not as an investment you expect to get back.
• Never gamble with borrowed money. Do not use funds that are set aside for rent, food, utilities, school fees, or family responsibilities. Only gamble with genuinely disposable income — money you can afford to lose without affecting your life.
• Accept that losses are part of the game. All casino games and sports bets carry a house edge. Over the long run, the outcome is uncertain and losses are expected. Never chase a loss by increasing bets to recover what you have already spent.
• Take regular breaks. Long, uninterrupted gaming sessions increase the risk of impulsive decisions. Step away at least once per hour. Use the 565bd session time-out feature to set automatic session reminders.
• Do not gamble when emotional. Gambling as a response to stress, anxiety, grief, loneliness, or excitement after a big win is a known risk factor for problem gambling. If you are not in a calm, grounded state of mind, log out and return another time.
• Keep track of time and money. It is easy to lose track of how long you have been playing or how much you have spent. Use the transaction history in your 565bd account to review your activity regularly.
• Balance gambling with other activities. Gambling should be one leisure activity among many — not the primary source of entertainment or social interaction in your life. Maintain hobbies, social connections, and interests outside of the platform.
• Be honest with yourself and others. If you find yourself hiding your gambling activity from family or friends, that concealment itself is a warning sign worth taking seriously.